Returns & Refunds Policy

This policy explains when a refund is available on brand new phones, tablets, accessories, and parts purchased from Mobex — whether bought in-store at 824 High Road or online. It does not apply to repair services, which are covered separately by our 1-year repair warranty.

Refund Eligibility

We're happy to offer a refund on an eligible item, provided all of the following conditions are met:

• The item is unopened and unused, in its original, undamaged packaging
• You have valid proof of purchase (a receipt or order confirmation)
• The return is requested within 14 days of the purchase date

If an item doesn't meet these conditions, we won't be able to offer a refund — though we may, at our discretion, offer an exchange or store credit instead.

Items We Can't Refund

• Opened or used phones, tablets, accessories, screen protectors, cases, or parts
• Items returned without proof of purchase
• Special-order or custom parts ordered in specifically for your device
• Repair work once it has started (see our repair warranty for what's covered instead)

How to Request a Return

To request a return, get in touch within 14 days of purchase with your order details:

• Email: info@mobexrepair.uk
• Phone: 07908 106393
• In person: 824 High Road, London, N12 9RA

Once we've confirmed the item is eligible, bring it (or send it) back to us in its original, unopened condition along with proof of purchase.

Refunds

Approved refunds are issued to your original payment method within 5–10 business days of us receiving and inspecting the returned item.

Your Statutory Rights

This policy doesn't affect your statutory rights. If an item is faulty, damaged, or not as described, you're entitled to a repair, replacement, or refund under the Consumer Rights Act 2015 — regardless of whether it has been opened or used.